How We Rate Casinos

At Results by Ricki, we evaluate online casinos with a rigorous methodology to help Australian players find trustworthy, fair gaming platforms. Our ratings are based on independent research and real user feedback. Here's how we assess each casino:

1. Licensing & Regulation

We prioritise casinos licensed by recognised regulatory bodies including the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Curaçao eGaming, or legitimate Australian state licenses. Valid licensing ensures player protections, fair gaming practices, and dispute resolution mechanisms. We verify license status directly with regulatory authorities and flag any expired or questionable credentials.

2. Game Selection & Software Providers

We assess the breadth and quality of gaming options, including slots, live casino tables, and traditional table games. We evaluate partnerships with reputable software developers such as Microgaming, NetEnt, Evolution Gaming, and Playtech. A diverse game library with certified RTP percentages demonstrates commitment to player choice and fair gameplay.

3. Bonus Terms & Wagering Requirements

We scrutinise welcome bonuses, ongoing promotions, and terms & conditions with particular attention to wagering requirements (rollover), maximum cashout limits, game restrictions, and expiry periods. Transparent, player-friendly bonus structures without excessive restrictions score higher than complex, hidden conditions.

4. Payment Methods & Withdrawal Speed

We evaluate the availability of convenient deposit and withdrawal options including credit/debit cards, e-wallets (PayPal, Skrill, Neteller), bank transfers, and cryptocurrency options where applicable. We test withdrawal processing times and flag casinos with slow or unreliable payment services. Fast, reliable transactions are essential for player satisfaction.

5. Customer Support

We assess the quality and availability of customer service through live chat, email, phone, and social media channels. We test response times, staff knowledge, and problem-resolution effectiveness. Casinos offering 24/7 Australian-friendly support in multiple languages score higher than those with limited availability.

6. Mobile Experience

We evaluate the mobile-friendliness of casino platforms through comprehensive testing on iOS and Android devices. We assess responsive design quality, dedicated app functionality (where available), navigation ease, and loading speeds. A seamless mobile experience is essential for modern Australian players.

7. Responsible Gaming Tools

We verify the availability of player protection features including deposit limits, loss limits, session time limits, self-exclusion options, and cooling-off periods. We assess the prominence and ease of access to these tools and check for links to local support services like Gambling Help Online and Gambler's Help (Victoria).

8. Our Rating Scale

10/10 – Excellent: Exceptional across all criteria. Fully licensed, transparent, player-friendly, with excellent support and responsible gaming features.

8-9/10 – Very Good: Strong performance in most areas with only minor weaknesses. Trustworthy and recommended for most players.

6-7/10 – Good: Solid casino with acceptable standards across key areas, but some notable limitations or concerns.

4-5/10 – Fair: Operates legally but has significant drawbacks such as high wagering requirements, limited support, or restricted game selection.

Below 4/10 – Poor: Not recommended. Serious concerns regarding licensing, fairness, terms, or player safety. We advise avoiding these platforms.

Note: Results by Ricki focuses primarily on NRL betting and sports wagering. Casino reviews are secondary content. All ratings are current as of 2026 and updated regularly based on casino changes and player feedback.